How To Submit A Claim

Step 1: Complete the required forms 
Step 2: Refer to your doctor to complete the medical report(s), if any 
Step 3: Ensure all relevant documents are complete 
Step 4: Submit the completed form(s)/documents via your agent/MCIS branch 

 

Important Notes Prior To Submission

1. Ensure completion of claim forms and completeness of all documents to avoid unnecessary delay. Dash ( – ) in claim           form is not acceptable.
2. Ensure your signature on the claim form tallies with the one in the records. 
3. Attending Physician's Statement is to be completed at the claimant's own expense. 
4. Upon claim submission, the company reserves the right to request for other relevant documents and information for        further assessment. 
5. Claim will be processed within 14 business day upon receipt of complete documents. 

 

Check Claim Status

Upon submitting a claim, you may check the status of your claim via the following options: 
1. Contact your agent
2. Contact our Customer Call Centre at 03-7652 3388